Privacy Policy & SMS Terms
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At Glow Cleaning Company, we value your trust and are committed to safeguarding your personal information. This Privacy Policy details how we collect, use, and protect your information when you browse our website, request quotes, book cleaning services, or communicate with us in Fall River, MA.
Information We Collect
We collect information you voluntarily provide to us when requesting an estimate, booking an appointment, or contacting our team:
- Contact Details: Full legal name, mobile phone number, email address, and service address.
- Property Specifications: Home size, room count (bedrooms/bathrooms), pet details, and custom cleaning requests.
- Payment Security: Payment information is processed securely through PCI-compliant third-party gateways. We never store full credit or debit card numbers on our servers.
- Automated Technical Data: Basic non-identifying browser information, IP address, and cookie data to improve website functionality and booking convenience.
How We Use Your Information
Your personal information is used exclusively to deliver exceptional house cleaning services and maintain seamless communication:
- Generating accurate, upfront flat-rate price estimates for your home.
- Scheduling, dispatching, and confirming residential and commercial cleaning appointments.
- Sending operational text messages, appointment reminders, and arrival windows.
- Processing payments, invoices, and service receipts.
- Responding to inquiries, customer feedback, and satisfaction guarantee re-clean requests.
SMS Messaging & A2P Compliance
By opting in to receive text messages (SMS) from Glow Cleaning Company, you consent to receive operational communications regarding your cleaning services.
- Purpose: SMS messages are used solely for appointment reminders, arrival notifications, service confirmations, and urgent scheduling updates.
- Message Frequency: Message frequency varies depending on your scheduled cleaning frequency and appointment activity.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- Opt-Out Instructions: You may cancel SMS notifications at any time by replying STOP, CANCEL, or UNSUBSCRIBE. You will receive one final confirmation message.
- Customer Support: For SMS assistance, reply HELP or contact our team directly at contact@glowcleaningcompany.com or (508) 296-6633.
- Strict Non-Sharing Clause: Mobile information and SMS opt-in consent will NEVER be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes under any circumstances.
Data Security & Storage
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure. Access to customer records is strictly limited to authorized staff who require it to perform their cleaning and support duties.
Data Retention & Your Rights
We retain customer contact records only as long as necessary to maintain active service accounts and comply with legal or tax obligations. You have the right to request access to your stored information, request corrections, or request complete deletion of your profile by emailing our support team.
Contact Information for Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
- Company: Glow Cleaning Company
- Service Area: Fall River, MA
- Direct Phone: (508) 296-6633
- Support Email: contact@glowcleaningcompany.com